Frequently Asked Questions
What are the shipping methods and cost?
- Orders are shipped via UPS ground or USPS at the discretion of Flojos. Your order should arrive within 7-14 business days depending on the ship to region.
- Orders may be sent to P.O. boxes.
- UPS does not deliver on Saturday or Sunday. Weekend and expedited delivery is possible, but can be very expensive. Please call for price.
- Delays are possible during the holiday; please make your purchases accordingly.
- Freight charges are $7.00 for the first pair and .50 for each additional pair.
*Note: Anyone ordering more than 10 pair will be subject to additional freight charges based on weight and destination
Is your website secure?
- Flojos website is completely secure.
- Payments are processed through authorize.net and all information is protected.
- All information provided to Flojos will be strictly confidential. No information is shared with third parties and your email address will not be sold.
What is your refund/exchange policy?
- Flojos does not refund a purchase; we have an exchange only policy.
- Exchanges will be granted within 30 days from the original purchase date.
- Return authorization numbers are required to return merchandise.
Note: Please contact 1-800-443-5656 Mon-Fri 8:00 a.m. to 5:00 p.m. PST
- Exchanges will only be given on new/unworn sandals.
Please try and wear your sandals on carpet to avoid getting them dirty if you are unsure of the fit or feel. Sandals that have been worn/used may not be exchanged.
- Customers are responsible for shipping charges on merchandise returned to Flojos.
- Shipping charges are non-refundable.
- Exchanges are processed within 10 business days after receipt of shoes at our warehouse.
Do you have a warranty?
- It must be determined that the shoe has a manufacturer defect in order to replace it for a shoe of equal or lesser value. Shoes that show signs of normal wear will not be replaced.
- Flojos does not repair shoes.
What forms of payment do you accept?
- Flojos accepts Visa, MasterCard, American Express & Discover.
- Personal checks and COD’s are not accepted.
If you do not see the answer to your question please contact customer service at (800) 443-5656 or email
and our associates will be happy to assist you.